Alysum said..
colas you have a habit on this forum to always call any Gong review video as "strange". I think it's great seeing people giving in-depth reviews rather than those boring "unboxing" videos.
This is just a personal issue for me. Again, on this specific topic, it has nothing to do with Gong. I buy a lot on the internet and spend a lot of time reading/watching reviews. And I am becoming more and more irritated when reviews spend time dealing with issues that pertain to only the first minutes, such as the packaging, quality of the box, ... basically all what you do not like in unboxing videos.
Plus, some people can be real whiners, I do not count the times have have seen people complaining about companies (not only Gong) not answering their support call, only to have the company produce proofs that the customer was offered immediately good solutions but was pretending not to have received them, because they went full Karen and locked in some mindstate demanding some kind of royal deferential treatment. I have seen people whining that they were not receiving answers for weeks... being forced to admit they only contacted the support minutes ago. And I am not speaking of all the cases where people went crazy just because they did not check their spam folder. Or this guy "blackmailing" the company telling them "give me a 50% rebate or I tell my youtuber influencer friend to badmouth you" and then posting everywhere "this company is crap" and inventing stories because they refused the blackmail. And of course, the more you are acting like a jerk, the less the support grunts will want to actively help you, that's human.
Well, I could go on and on...
So, in a nutshell, the way this guy spoke of his issues rang a whole set of alarms bells in me :-)