Last used mast (RDM) I bought was from an interstate shop (seabreeze advertiser), turned up with crushed ends (the cardboard wrap looked like it had been thrown around a bit & the mast had actually pushed out through about 10 layers of packing tape & had a forklift or something very heavy sit on it), I sent the shop an email, no reply so called...was told, "oh, that's no good - nothing we can do about it"...so cut off 80mm & so-far it's still in one piece.

That's the first time I've had damaged gear turn up, also first time (& last) I'll buy from that shop, so 1 out of about 10 purchases damaged isn't too bad?