Just noticed Bens post (Severn)to assist one of the lads in Queensland having issues with boom slippage and RDM boom insert. Customer doesn't run any of Bens gear, but Ben jumped right in to help out and "NO CHARGE" shipped him the parts he needed
I had a simular experience with KA sails. Needed a cam, as the used KA sail I purchased had a cam that was tin fruited. No sooner had I asked on Forums for help when KA came to the rescue and sent me the item I needed. Also "No Charge"( I think I owe him a shandy or two if I ever get over to speed spot at his local spot)
So with this sort of service, it needs to be highlighted that these guys not only put their Jatz Crackers on the line to develop windsurfing products to suit our conditions. They have no hesitation in helping out with no reward requested.
Onya guys thanks for your time and efforts

Bens helped us last year put a rig together for our daughter, personally sourcing a boom and a mast for the X1 we had purchased for her.

mineral1 said...

Just noticed Bens post (Severn)to assist one of the lads in Queensland having issues with boom slippage and RDM boom insert. Customer doesn't run any of Bens gear, but Ben jumped right in to help out and "NO CHARGE" shipped him the parts he needed

+1. I've had a similar experience.

LongTimeAgo said...
how do you contact 'Ben'?

divaldo said...
He is pretty easy to contact, he has email Facebook and everything!

I did a 'Search By Member: Ben' but it wants a search Keyword. So I'm back to how do I contact Ben?

barn said...
You stumbled at Keyword? Just enter 'the' or 'and'

Hacking the mainframe 101.

talking things computer, read the other day Kim Dotcom is going to launch another MEGA website, on the anniversary of his raid this year.

barn said...
You stumbled at Keyword? Just enter 'the' or 'and'

Hacking the mainframe 101.

Yeah, I go all-out and select an 'a'.

I should really try for 'Ezzy' or 'Robby', just so I automatically filter out the boring posts.

+1 for customer service for Severne.

-I had replacement battens sent free after destroying them.
-Had jammed Gorilla mast that couldnt seperate replaced for new one - no charge.