After sending email re whereabouts they have entered another parcel movement, any ideas on what their coding means? CFMS ( Can't find Mother...... Sail) Anyone had experience with lost item claims? can't find any info on the process on their web page. I assume it's the sender that lodges the claim.

I've had a mast go missing turned up in outback Queensland 6 months later and a sail go missing that turned up a bit earlier 3 months later from the same company, they will process insurance claims just slow.

Just had a similar problem shipping something from Perth to Brisbane. In a nuthsell the company is run by incompetent morons. In my case the shipment was scanned into the Sydney depot but never checkedout... or so I thought. After digging around we found out e-go is Hunter Express. Did a search through the tracking system on their web site and saw the package had left Sydney.So called the pickup point in Brisbane. Low and behold the package was sitting in the shop waiting for pickup. Meanwhile the clowns in Sydney were searching their warehouse for over 10 days but couldn't find it. The people in Brisbane never scanned in the box when it arrived hence there was never a notification sent to the either myself or the recipient.

In all this not a single person in the shipping company had the foresight to perhaps either call the driver or people in Brisbane to see if they had the package. Instead I was accused by them that there was no lable on package. Quite the contrary. The package had a shipping lable as well as additional lables with the sender and ricipient details just in case.As I said, they are a bunch of incompetent morons. The only reason they are still around is because they are cheap. As they say you get what you pay for ... or to be more precise sometimes you get what you pay for.

Every time I drop an item at their depot I take a picture of the package before leaving. I found sometimes it could be a bit slack with the scanning, but never missed anything. I only use depot to depot. Also had a lot of stuff sent to me from several states and never any issues.

It does not necessarily stick with one carrier, so I'd say it arrived in Sydney 16/12 and was given to a different company for delivery.
I'd agree - call

Never had a problem with e-go also, but Transdirect OMG they are hopeless

The answer is in the thread title: Lost in Transit.

If the are using these piles of **** you'll never see your parcel.

I have had quite a bit of stuff sent with e-go; mostly they have been excellent but just once they lost a whole board. No amount of chasing it up helped. My lesson ( too late in that case) is that if you use a credit card to buy new goods in many cases it's insured for such loss. Unfortunately doesn't apply to second hand goods. Anyway it may worth chasing that up if e-go don't locate it.

Mark _australia said..
It does not necessarily stick with one carrier, so I'd say it arrived in Sydney 16/12 and was given to a different company for delivery.
I'd agree - call

Never had a problem with e-go also, but Transdirect OMG they are hopeless

yep - useless

don't bother trying calling them either, you won't get through....