Need to vent some pressure!

I ordered a higher volume Carbon Art SP53 on September the 9th 2009 to take delivery in mid to late October,guess what i'm still waiting!
The board was sent last friday and delivery was to my door i just got back from sailing and had an email from DHL wanting $106 to release the board out of 6 boards that we have purchased in the past there was no release cost to get the board delivered.
This is the last time i will buy Carbon art!

choco said...

Need to vent some pressure!

Choco,
Don't they come with goretex vents, so therefore there's no need to vent some pressure.

PS - Sounds like a freight company issue and gather CA may have to send you a free t-shirt and me a free board.....oh hang on maybe that should be the other way around.

Wouldn't it really p!$$ ya off then if the finbolt holes are in the wrong place, the finbox delaminates, the skin delaminates or goes soft, the vent leaks, there's no straps... [}:)]

But at least you will go fast

Hi Meta and All, I'm sorry you have felt so badly dealt with that it has ended up in a public arena as I prefer to deal with this sort of **** in private.
Firstly the delay was caused due to the delay in foot pads to us and I can assure you you were not the only one, I only found out last week the owner of the company had been extremely sick and has ended up dying, guess that may have been part of the reason for such late supply of pads, it was one of those situations that were unfortunate and completely out of our hands. The DHL issue is being looked into, door to door means exactly that you should not have been charged anything except any local taxes and duties, you will be refunded the $106.
I'm sorry to hear you will not be buying any boards from us as we are trying to do our best to look after customers but sometimes (rarely) things do happen outside of our control, in these rare cases we do and always will do our best to remedy at our cost.

Cheers, James

We have been contacted and passed on the same info as posted here, I can totally understand the frustration on a customers side if something like this happens and don't blame them but need to point out we are trying to do what we can, just received the reply from DHL here in NZ after I sent them the link to this, with some details removed for obvious reasons, but great to see they will be looking after Meta.

Hi James

My sincere apologies for this I have sent the link to our ADL office -
he will deff get a refund for this.

It is something that is out of your control and I will get this sorted.

regards


Export Air & Ocean Coordinator

stehsegler said...

Choco, I wonder why you didn't call Carbon Art first and discussed the issue with them?

As for the delay in getting your board again I think a simple call to the supplier asking for an order status update could have helped.

I simply posted this in order to see if anyone else has had to pay extra to get their board delivered and the wait for this board has added to pure frustration.
Carbon Art make great boards and their construction is the best that's why i have continued to buy their boards over the years this time round it has been a bad experience.

sausage said...

JamesDinnis said...

Hi All, just got a reply fro DHL Adelaide.

"Subject: RE: 5URA121 - tracking details

Hi Elizabeth,

I sent the DHL TAX invoice to Meta Sindos (importer) last night for payment in error.

Meta has paid the amount (AU106.20).

Our accounts department will refund the money directly back into Meta’s account."

IMO DHL are borderline criminal with there pricing and hold you ransom style release fees. Australia post are in discussion with them in regards to something that i sent through Australia post where they contracted DHL to believer. still waiting to see if i get my goods back.

I hope DHL are still following this thread.

What would be interesting to know (as Choco intimated) is, How many times has DHL "accidently" issued an invoice (release fee) to other CA buyers? A one off is understandable, twice would be considered bad business, three times would suggest something untoward.

Hi, If anyone has had similar experiences please let me know, we did have a few people have trouble unexpected fees when choosing the airport to airport option, it became impossible to give the customer the exact amounts they would be paying to clear the goods so have scrapped that option and generally finding the DHL door to door has been working really well.

Cheers

James

sausage said...

DunkO said...

I hope DHL are still following this thread.

Well someone close to them must be because they didn't like my accusatory comment.

i'm scared to go outside now.

you have to respect CA doing something differently - and well - like all good things from NZ -we can claim them as aussie once they succeed !

it is REALLY bad form to slag off CA on a public forum without first getting the whole story - hope the karma thing doesnt hunt you down.. maybe users on forums should have a little think before they click on new post / post my new reply

- in fact maybe the culture of posting on this forum could do with a little tidy up - there doesnt seem to be same level of consideratioon and respect as on other forums i reside in (mostly pro video stuff) - at least its not as bad as over on the kitesurfing side though...


good honest industry operators work hard to ensure their good image and hasty uninformed comments such as yours ,Choco ,certainly dont help an straight operator. Fling enough mud and it will stick - no matter how "false" that mud is.

maybe i was a bit harsh with my comments..

- but things like this are often best discussed between the 2 parties involved BEFORE going straight on to a public forum.

Reflex,
I totally understand where you are coming from and I consciously delete or refrain from naming manufacturers etc if a topic is somewhat negative in nature of the said product.
That said though, a forum is just as it is defined (high lighted below) and of course forum rules can be set by the forum administration, but by and large expressing a personal opinion is just that, and the majority of people are intelligent enough to make a value judgement from the information provided on the basis of the poster's reputation or standing within the forum community.

Whilst maybe I would have done things differently, if Choco (who I have personally met) felt that frustrated to vent his disappointment publicly then it must be a serious issue.



fo·rum
n. pl. fo·rums also fo·ra

1. The public square or marketplace of an ancient Roman city that was the assembly place for judicial activity and public business.

2. A public meeting place for open discussion.

3. A medium for open discussion or voicing of ideas, such as a newspaper, a radio or television program, or a website.

4. A public meeting or presentation involving a discussion usually among experts and often including audience participation.

Please, in the future and can you direct your enquiry to the business for a solution rather than posting it in in the forum - thanking you.

For the record, my personal experience with CarbonArt has been fantastic, and I know they are keen to be the best they can be.

Here is from the policy and this is why this topic has been locked.

www.seabreeze.com.au/Members/Help/ForumRules.aspx#h40

Complaints about a business/associations

When this occurs, the poster is usually quite fired up and emotional. Often the customer is now out to cause as much damage as possible to the business with the mission that they are "fully justified" (their words) and "simply stating facts" (their words) about the business/association.

This may be the case .. or not. There are many sides to any story. The point is that the Seabreeze forums are not the appropriate place to resolve the issue. Go to the appropriate legal/government authority and do it there.

Choose not to, and end up in hot water. As soon as you flame a business, you'll usually get supporters of the business come out in defence and question your behaviour and motives. People interested in the discussion will seek more information from you. It soon descends into an argument containing many and varied versions of the truth and everybody goes home unhappy.

It has never ended well for anybody.

The business is damaged, the poster now has a stigma in the forum community (and now can't deal with many shops because the shops know what will happen if they cross this customer - their business will get dragged through the mud.)

And of course, there's also the situation when the poster does not really have a complaint, but is simply a competitor or naive associate of a business who thinks the way to get more business is to degrade the competition.

A special note: This applies (and has been applied) to any business, not just businesses that sponsor the site.