Ozone 2011 and 2012 Kite owners

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NSW, 4382 posts
6 Jan 2012 10:32pm
Ozone have identified a potential issue with the large black inflate/deflate valve. The black valve is purchased from a China based manufacturer, and the thread quality has been found to be inconsistent. This can lead to the valve leaking slowly and/or cross threading easily.

Ozone is committed to customer satisfaction and have produced a mould to manufacture their own inflate valve. This valve is RED and will be provided free of charge to all Ozone 2011/2012 kite owners that have the black boston valve on their current kites.

All Ozone dealers have adequate stocks of the RED valves to give to customers for free.
Ozone news article here (includes vide on how to replace the valve)

ozonekites.com/water





BarryDawson
BarryDawson
WA
175 posts
WA, 175 posts
6 Jan 2012 8:25pm
Thanks to Ozone for identifying a problem and being proactive in resolving the issue but, can you clarify something.

With every new kite purchased a spare valve is provided in the repair kit....... does that mean Ozone will supply two valves per 2011 - 2012 kite?
James
James
WA
549 posts
WA, 549 posts
6 Jan 2012 8:53pm
Pic was taken on an esky lid !! , TRUE BLUE ,J
markey
markey
VIC
75 posts
VIC, 75 posts
7 Jan 2012 12:20am
Do they have stock of these in kite power Geelong and my only complaint is the red will clash with my blue kite ! Lol
jonoistall
jonoistall
NSW
42 posts
NSW, 42 posts
7 Jan 2012 12:42am
Cool. Thanks Steve!
NSW, 4382 posts
7 Jan 2012 9:31am
BarryDawson said...

Thanks to Ozone for identifying a problem and being proactive in resolving the issue but, can you clarify something.

With every new kite purchased a spare valve is provided in the repair kit....... does that mean Ozone will supply two valves per 2011 - 2012 kite?


Yes, the spare valve is still provided and it will of course be a red valve.
NSW, 4382 posts
7 Jan 2012 9:33am
James said...

Pic was taken on an esky lid !! , TRUE BLUE ,J


Its actually a hobbit extension device, more commonly known as a stool for shortass people to stand on. We call it the H.E.D. though.


NSW, 4382 posts
7 Jan 2012 9:33am
markey said...

Do they have stock of these in kite power Geelong and my only complaint is the red will clash with my blue kite ! Lol


Not right now but they will have some by Tuesday.

kitethrills
kitethrills
QLD
185 posts
QLD, 185 posts
8 Jan 2012 9:59am
Yeah guys - Ozone have been awesome with this. Its so refreshing to have a company that stands behind their products and brand reputation, wheres the cost of mistakes (even if it not really theirs) and protects their customers from hassles and rubbish.

Ive put a post on my site a few weeks back to help people with this.
http://kitethrills.com/4460/ozone-valve-replacement/

Thumbs up for Ozone - they're a pleasure to deal with!
ExSurfCentre
ExSurfCentre
WA
497 posts
WA, 497 posts
9 Jan 2012 1:45pm
Does anyone sell Ozone kites in Geraldton, I need a few valves but my kites were purchased in Europe, will i be able to get them from any shop or does it have to be where I got them from??? cheers in advance, would really like to stop the leaking :-)
Kitepower
Kitepower
NSW
5 posts
NSW, 5 posts
9 Jan 2012 6:07pm
Please send me your Postal address and I'll organize some for you, most likely from one of the West Australian Ozone dealers - AKS in Scarborough, WestOzkiteboarding in Safety Bay or Scotty Diffen at Ningaloo Escape.
cauncy
cauncy
WA
8407 posts
WA, 8407 posts
9 Jan 2012 8:29pm
Tgcp don't worry I've a few spares if you need if its windy ill b out at dongara look up ill be on my edge
ExSurfCentre
ExSurfCentre
WA
497 posts
WA, 497 posts
10 Jan 2012 9:07pm
Cheers Cauncy,,we will be up that way very soon so I will look out/up for you...Thanks kitepower I have sent you a Pm
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