Mate I work on the phone all day eveyday (Hyundai, thats who I work for)

If they say "can you put me through to service" no argument from me, I just bangem straight through less work for me

getfunky said...

I am not a professional receptionist, but since the GFC we haven't had one in my office and we share the phone answering duties between the 6 of us.

What!? You have to wear a skimpy skirt to work one day a week now??


Yes - I do think it's rude not introducing yourself but.. like.. whatevs.. would be the standard response.

Funky I recon you would be the first person to don the skirt

^^ Oh!! sad state of affairs when you need to answer a call on the can

GreenPat said...

Does anyone else think it's rude when callers ask to be put through to someone without introducing themselves first?

Yes, but even worse, when they do ask but obviously put you thru without telling the other party your name or the reason for your call.
Telstra and banks etc are the worst for that - you tell them a 2min story about what you need and they put you thru to another dept without even saying to them even an abbreviated "this guy wants...."
And that dept asks you all over again name, DOB, password, mother's maiden name, etc etc....

The one that really peed me off was when I got a call at home one the evening. It kinda went like this:

Me: "Hello"
Caller: "Hello, who's speaking please?"
Me: "Well, you called me. Who were you expecting to talk to?"
Caller: "I'd like to know who I'm talking to"

... a short argument ensued. [}:)]

Turns out it was someone from wifey's family! Hadn't heard from them in years.

Telephone ettiCUT is a very simple thing. You CUT to the chase becuase
telephone calls cost MONEY.

I am amazed that it is even being discussed on the forum. Must be a lot of
bored Seabreezers

If the telephone call is potential money, you make the call, in or out, sweet,
and you answer the incoming with your full name slowly enough so that the caller gets it. Basic.

One drop of honey will attract more flies than a gallon of vinegar.

The same thing applies to the home or mobile phone except if it is not being used for business, first name will do.

It should always be "Smile A Phone" even if it is "Mahatma from Mumbai".

There is something you can learn from every other human being on the
planet. Woth thinking on.

pepe47 said...

>>>>
don't know why I'm so grumpy lately and that really pi**es me off [}:)]

How're the fins going?

GreenPat said...

Does anyone else think it's rude when callers ask to be put through to someone without introducing themselves first? I am not a professional receptionist, but since the GFC we haven't had one in my office and we share the phone answering duties between the 6 of us.

When this does happen I ask who is calling before I agree to put them through, just in case the person they are after needs to be 'in a meeting' rather than speak to them.

No. I'll tell you something that many, many, many people would relish the opportunity to tell you.
In the absense of a Receptionist, you have become what is commonly referred to by Job Seekers everywhere as
The Troll At the Front Desk Who Prevents People From Getting A Job(joking)

No not at all, I actually find it rude to ask who it is. If they ring and say can I speak to Joe Bloggs please, what the hells it got to do with me who's on the other end of the line, I'm happy it's not for me and reply yeah sure here he/she is.

Butttttt if my work mate says "if that's for me I'm not here" when the phone rings, Then I'm happy to oblige and say their out at the moment, can I take a message for them to call you back, well sure I'll do that. Or a work mate might say if anyone rings me today ask who it is before passing them on, then no worries, I'll ask.

Toots said...

you need to employ a crank yanker as a member of staff on the frontline, with that you will achieve above average quotas for your bossman and his Beeyatch Muppets.

funny tv show that !

When answering the telephone , and paging over a load speaker.

always watch out for ..... " Iva glasscock , from fragile holdings, on line 2"

getfunky said...

SandS said...


Makollig Jezvahted and Levdaroum DeBahzted - please report to the checkout counter

wasn't he on the indian cricket team?
I can't stand the cricket but 12th man was pretty funny.

please continue...